1. SHIPPING & DELIVERY POLICY
All orders are shipped via UPS Service or USPS. The customer must specify which shipping method is preferred. We do not offer free shipping unless the product is clearly noted on the website. Most orders ship within 3 business days from the orders artwork acceptance. No orders will be shipped without prepayment.
We offer Expedited Delivery only when pre payed by our customer and only when asked. We are not responsible for any delays or lost shipments from the carrier.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
We do not offer local deliveries without charging an extra fee.
Express Courier – is available at an additional charge based on the weight of your order and the distance from our factory.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
We do not accept international orders at this time.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.